Floors and Fabrics is dedicated to safeguarding your privacy. This Privacy Policy details how we gather, utilize, and reveal your personal information.

This policy pertains to our website, https://www.floorsandfabrics.com/, and its related subdomains (referred to collectively as our “service”). By accessing or using our service, you indicate that you have read, comprehended, and consented to our collection, storage, utilization, and disclosure of your personal information as outlined in this Privacy Policy and our Terms of Service.

Definitions & Key Terms

To ensure clarity, whenever any of these terms are mentioned, they are explicitly defined as follows:

Cookie: A small data packet generated by a website and stored by your web browser, utilized to identify your browser, provide analytics, and remember information such as login credentials or language preference.

Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Floors and Fabrics Company Pvt. Ltd., responsible for your information under this Privacy Policy.

Country: The location where Floors and Fabrics or its owners/founders are situated, which in this case is India.

Customer: Denotes the company, organization, or individual signing up to use Floors and Fabrics services to manage relationships with consumers or service users.

Device: Any internet-connected device like a phone, tablet, or computer used to visit Floors and Fabrics and utilize its services.

IP address: A unique number assigned to each internet-connected device, used to identify its geographic location.

Personnel: Individuals employed by Floors and Fabrics or contracted to provide services on behalf of the company.

Personal Data: Information, including Personal Identification Numbers (PINs), directly or indirectly allowing the identification of a natural person.

Service: Refers to the services provided by Floors and Fabrics as described in the relevant terms and on this platform.

Third-party service: Advertisers, contest sponsors, and others providing content or products/services we think may interest you.

Website: Floors and Fabrics’ site, accessible via https://www.floorsandfabrics.com/.

You: A person or entity registered with Floors and Fabrics to use its services.

Information Collection We collect information when you visit our service, register, place orders, subscribe to newsletters, respond to surveys, or fill out forms.

Collected Information Includes:

  • Name/Username
  • Phone Numbers
  • Email Addresses
  • Mailing Addresses
  • Billing Addresses
  • Debit/Credit Card Numbers
  • Password

Additionally, we collect information from mobile devices for enhanced user experiences, although these features are optional.

We utilize the information we gather from you in the following ways:

  • Personalization: Your information enables us to tailor your experience, better meeting your individual needs.
  • Service Enhancement: Continuously striving to improve, we use your feedback and information to enhance our service offerings.
  • Customer Service: Your data assists us in promptly and effectively addressing your customer service requests and support needs.
  • Transaction Processing: Information collected is used to process transactions efficiently.
  • Contest and Promotion Administration: We employ your information to administer contests, promotions, surveys, or other site features.
  • Email Communication: Your email address is utilized to send periodic emails, keeping you updated and informed.

We utilize customer information from third parties in the following circumstances:

  1. Expressing Interest: When you provide your email address to express interest in becoming our customer, we may receive information from a third party that offers automated fraud detection services.
  2. Social Media: Occasionally, we gather information publicly available on social media platforms. You have control over the extent of information made public on these platforms by adjusting your privacy settings on respective websites.

Do We Share Your Information with Third Parties?

We share both personal and non-personal information we gather with various third parties. These include advertisers, contest sponsors, marketing partners, and others who provide content or products and services we believe might interest you. Additionally, we may share this information with current and future affiliated companies and business partners. If we undergo a merger, asset sale, or other organizational change, your personal and non-personal information may be shared or transferred to our successors-in-interest.

To facilitate our services, we enlist trusted third-party service providers for functions such as server maintenance, database management, email services, marketing, payment processing, and customer support. Your personal information, and possibly some non-personal data, may be shared with these third parties to enable them to perform these services for us and for you.

We may also share parts of our log file data, including IP addresses, with third parties for analytics purposes, such as web analytics partners and application developers. This data may be used to estimate general location, connection speed, and device type. They may aggregate this information to provide auditing, research, and reporting services for us and our advertisers.

Furthermore, we may disclose personal and non-personal information to government or law enforcement officials or private parties if we, at our discretion, deem it necessary. This could be in response to claims, legal processes, to protect our rights, interests, or those of a third party, or to ensure public safety. It may also be to prevent illegal, unethical, or legally actionable activities, or to comply with applicable laws and regulations.

Where And When Is Information Collected From Customers And End-users?

We collect personal information that you provide to us directly. Additionally, we may receive personal information about you from third parties, as mentioned earlier.

How Do We Use Your Email Address?

When you provide us with your email address, you consent to receiving emails from us. You can opt out of these email communications at any time by using the provided opt-out link or unsubscribe option in the email. We only send emails to individuals who have given us explicit permission to contact them, either directly or through a third party. We do not send unsolicited commercial emails because we strongly oppose spam. By providing your email address, you also agree to us using it for customer audience targeting on platforms like Facebook, where we deliver targeted advertising to individuals who have chosen to receive communications from us. Email addresses provided solely through the order processing page will be used exclusively for sending you order-related information and updates.

If you have provided the same email address to us through another channel, we may use it for any of the purposes outlined in this policy.

Please note: If you wish to stop receiving future emails from us, you can easily unsubscribe using the instructions provided at the bottom of each email.

Could My Information Be Transferred To Other Countries?

As an entity incorporated in India, we may transfer information collected via our website, through direct interactions with you, or from the use of our help services, to our personnel or third parties located worldwide. This information may be accessed and stored in any part of the world, including countries that may not have comprehensive laws governing the use and transfer of such data. By engaging with any of the aforementioned services, you willingly consent to the cross-border transfer and hosting of your information, to the fullest extent permitted by applicable law.

Is The Information Collected Through Our Service Secure?

We implement measures to ensure the security of your information. Through a combination of physical, electronic, and managerial procedures, we strive to prevent unauthorized access, maintain data security, and appropriately utilize your information. However, it’s essential to recognize that neither individuals nor security systems are infallible, even those employing encryption technologies. Instances of intentional misconduct, errors, or policy deviations can occur. While we exert reasonable efforts to safeguard your personal information, we cannot guarantee absolute security. Should applicable law impose any non-disclaimable duty regarding the protection of your personal information, you acknowledge that intentional misconduct will be the benchmark for assessing our adherence to that duty.

Can I Update Or Correct My Information?

Your ability to update or correct the information we gather depends on your relationship with us. Employees can update or correct their information following the guidelines outlined in our internal company employment policies. Customers hold the right to request restrictions on certain uses and disclosures of personally identifiable information as outlined below. You can reach out to us to: (1) update or correct your personally identifiable information, (2) modify your communication preferences and other information you receive from us, or (3) delete personally identifiable information stored about you on our systems by closing your account. These updates, corrections, changes, and deletions will affect other information we maintain or have shared with third parties per this Privacy Policy before the requested modifications. To uphold your privacy and security, we may employ reasonable measures (such as requesting a unique password) to verify your identity before granting access to your profile or making corrections. You are responsible for safeguarding the confidentiality of your unique password and account information at all times. Please note that removing every record of the information you’ve provided is not technologically feasible. The necessity to back up our systems to prevent inadvertent data loss means that your information may exist in a non-erasable form that could be challenging or impossible for us to locate. Upon receiving your request, all personal information stored in actively used databases and other easily accessible media will be updated, corrected, changed, or deleted promptly, as reasonably and technically feasible. If you’re an end user seeking to update, delete, or obtain information we hold about you, you can contact us accordingly.

Personnel

If you’re an employee or applicant, we gather information you willingly share with us. This information is used for Human Resources purposes, such as administering benefits to employees and screening applicants. You can reach out to us to: (1) update or correct your information, (2) adjust your communication preferences and other information you receive from us, (3) receive a record of the information we hold about you. These updates, corrections, changes, and deletions won’t affect other information we maintain or have shared with third parties per this Privacy Policy before the requested modifications.

Sale of Business

If we sell, merge, or transfer substantially all of our assets or any part of our business, including related to the service, or if we discontinue our operations due to bankruptcy or similar proceedings, we reserve the right to transfer information to a third party. However, the third party must agree to abide by the terms of this Privacy Policy.

Affiliates

We may share information, including personal information, with our Corporate Affiliates. “Corporate Affiliate” refers to any entity that directly or indirectly controls, is controlled by, or is under common control with us. Any information shared with our Corporate Affiliates will be treated according to the terms of this Privacy Policy.

Data Retention

We retain your information only for as long as necessary to provide services to you and fulfill the purposes outlined in this policy. This also applies to third parties who perform services on our behalf. Once we no longer need your information and have met our legal obligations, we will either delete it or anonymize it to prevent identification.

Information Security

We employ various security measures to safeguard your personal information when you place an order or provide information. We utilize a secure server and encrypt sensitive/credit information using Secure Socket Layer (SSL) technology. This encrypted data is accessible only to authorized personnel who are required to maintain confidentiality. Your sensitive information, such as credit cards and social security numbers, is never stored after a transaction. While we take reasonable steps to protect your information, we cannot guarantee absolute security against breaches or unauthorized access.

Governing Law

This agreement and your use of our service are governed by the laws of India, without regard to conflicts of law principles. Additionally, your use of our service may be subject to other applicable local, state, national, or international laws.

Your Consent

By using our service, creating an account, or making a purchase, you consent to the terms outlined in this Privacy Policy.

Links to Other Websites

Our Privacy Policy pertains solely to our services. While our services may include links to other websites not operated or controlled by us, we are not responsible for the content, accuracy, or opinions expressed on those sites. These external websites are not monitored or investigated by us for accuracy or completeness. Please be aware that once you navigate to another website via a link on our platform, our Privacy Policy no longer applies. Your interactions on other websites, including those linked on our platform, are governed by the rules and policies of those respective websites. These third parties may employ their own cookies or other methods to gather information about you.

Cookies

We utilize “Cookies” to recognize the areas of our website you have visited. Cookies are small data pieces stored on your computer or mobile device by your web browser. They can be either “persistent” or “session” cookies. Most web browsers can be configured to disable the use of Cookies, though doing so may limit your access to functionality on our website. We do not store Personally Identifiable Information in Cookies.

We use cookies for the following purposes:

  • Enabling specific functions of the Service
  • Providing analytics
  • Storing your preferences
  • Facilitating advertisements delivery, including behavioral advertising.

We utilize both session and persistent cookies on our service, employing various types of cookies to ensure smooth functionality:

  1. Essential Cookies (non-optional): These cookies are crucial for site operation and cannot be opted out of. They authenticate users and prevent fraudulent account use, facilitating easy navigation and saving preferences such as wishlist and cart items.
  2. Site Analytics & Targeting Cookies: Site analytics help us analyze user activity to improve the shopping experience, while targeting cookies personalize advertisements.
  3. Customer Preferences Cookies: These cookies track browsing and shopping preferences, including location and language, to provide personalized shopping experiences.
  4. Third-Party Cookies: Alongside our own cookies, we may utilize third-party cookies to report service usage statistics and deliver advertisements.

 

What Are Your Choices Regarding Cookies

You have the option to accept or reject cookies (excluding essential ones) while browsing our site. However, declining cookies may limit access to features, prevent preference saving, or affect page display.

Managing Cookies:

To delete or refuse cookies, adjust your web browser settings:

  • Google Chrome: Settings > Advanced > Privacy and security > Content settings > Cookies
  • Microsoft Internet Explorer: Tools > Internet Options > Privacy tab > Adjust settings
  • Safari: Preferences > Privacy > Remove all website data
  • Mozilla Firefox: Menu > Tools > Options > Privacy > Cookie preferences
  • Opera: Files > Preferences > Privacy

Adjust these settings based on your preferences to manage cookie usage effectively.

Remarketing Services:

We utilize remarketing services as part of our digital marketing strategy. Remarketing, also known as retargeting, involves displaying ads across the internet to individuals who have previously visited our website. This enables us to maintain visibility and engagement with potential customers as they browse various online platforms.

Payment Details:

We prioritize the utmost security when handling credit card and payment processing details provided by our users. Confidential information is stored using highly secure methods to ensure protection against unauthorized access.

Kids’ Privacy:

While we may collect information from individuals under the age of 13 to enhance our services, we are committed to respecting children’s privacy rights. If you are a parent or guardian and discover that your child has provided personal data without permission, please contact us. Upon becoming aware of any such unauthorized collection, we take immediate steps to remove the information from our servers.

Changes To Our Privacy Policy:

Should we make any modifications to our privacy policy, we will notify users by posting the changes on this page and updating the modification date below. Your continued use of our service following any policy updates indicates your acceptance and adherence to the revised terms.

Third-Party Services:

We may incorporate or provide access to third-party content, applications, or services (“Third-party Services”) on our platform. You understand and agree that we are not liable for any aspect of Third-party Services, including their accuracy, legality, or quality. Your use of Third-party Services is entirely at your own risk and subject to the terms and conditions set by the respective third parties.

Tracking Technologies:

Google Maps APIs:

Google Maps API offers versatile features for creating custom maps, location-based functions, and data visualization. It may collect information from you and your device as outlined in Google’s Privacy Policy.

Cookies:

We utilize cookies to improve the performance and functionality of our service. While non-essential for basic usage, cookies enhance certain features and may remember login details to streamline your experience. However, disabling cookies may limit access to certain functionalities such as videos or require repeated login attempts.

Local Storage:

Local Storage, also known as DOM storage, enables web applications to store client-side data persistently. Unlike cookies, Local Storage offers increased capacity and stores no information in the HTTP request header.

Sessions:

Sessions are used to track your website navigation history. They are small data pieces stored on your device by the web browser, allowing us to identify previously visited areas of our website.

Information About General Data Protection Regulation (GDPR):

If you are a resident of the European Economic Area (EEA), we may collect and use your information in compliance with the General Data Protection Regulation (GDPR). This section of our Privacy Policy explains how and why we collect this data and how we ensure its protection against unauthorized use or replication.

What is GDPR?

GDPR is a comprehensive privacy and data protection law applicable across the European Union (EU). It sets guidelines for safeguarding the personal data of EU residents and empowers individuals with greater control over their personal information.

What is Personal Data?

Personal data encompasses any information relating to an identifiable individual. It includes a wide range of data, such as names, email addresses, financial details, political opinions, genetic and biometric data, IP addresses, physical addresses, sexual orientation, and ethnicity. GDPR mandates that personal data be processed lawfully, transparently, and for specific purposes.

Data Protection Principles:

  • Fair Processing: Personal data must be processed in a fair, legal, and transparent manner, aligning with the expectations of the individual.
  • Purpose Limitation: Data should only be collected for specified, explicit, and legitimate purposes. Organizations must clearly communicate the reasons for data collection.
  • Data Minimization: Personal data should be limited to what is necessary for the intended purposes and should not be retained longer than necessary.
  • Individual Rights: GDPR grants individuals rights regarding their personal data, including the right to access, rectify, erase, restrict processing, and data portability.

Under GDPR, individuals have the right to access, update, delete, restrict, or transfer their personal data. They can also request a copy of their data and inquire about its usage and processing.

Why is GDPR Important?

GDPR introduces new requirements for companies to protect individuals’ personal data collected and processed. It enhances compliance by imposing stricter enforcement and higher penalties for breaches. Beyond regulatory requirements, GDPR reflects ethical principles of respecting individuals’ privacy. At Floors and Fabrics, we prioritize data privacy and already maintain robust security and privacy practices exceeding GDPR standards.

Individual Data Subject’s Rights – Data Access, Portability, and Deletion

We are dedicated to assisting our customers in fulfilling GDPR’s data subject rights. All personal data is processed and stored using fully vetted, Data Protection Act (DPA) compliant vendors. Conversations and personal data are retained for up to 6 years unless the account is deleted, in which case, data is disposed of within 60 days per our Terms of Service and Privacy Policy.

Recognizing the importance of providing EU customers with access, updates, retrieval, and removal of personal data, we empower you with self-service tools for data management. Our customer support team is available to address any inquiries about API integration and data management.

California Residents

The California Consumer Privacy Act (CCPA) mandates that we disclose the categories of personal information we collect, how we use it, the sources from which we collect it, and the third parties with whom we share it, as detailed above.

Additionally, we must inform California residents of their rights under California law. You may exercise the following rights:

  1. Right to Know and Access: You can request information about the categories of personal information we collect, use, or share, the purposes for which we use it, the categories of sources from which we collect it, and the specific pieces of personal information we have collected about you.
  2. Right to Equal Service: We will not discriminate against you if you exercise your privacy rights.
  3. Right to Delete: You can request to close your account, and we will delete the personal information we have collected about you.
  4. Right to Opt-Out: You can request that we do not sell your personal information.

Upon receiving a request, we have one month to respond. To exercise any of these rights, please contact us.

We do not sell the personal information of our users.

For further details about these rights, please reach out to us.

California Online Privacy Protection Act (CalOPPA)

CalOPPA mandates that we disclose categories of personal information we collect, how we use it, the sources from which we collect it, and the third parties with whom we share it, as explained above.

CalOPPA users have the following rights:

  1. Right to Know and Access: You may submit a verifiable request for information regarding the categories of personal information we collect, use, or share, the purposes for which we use it, the categories of sources from which we collect it, and the specific pieces of personal information we have collected about you.
  2. Right to Equal Service: We will not discriminate against you if you exercise your privacy rights.
  3. Right to Delete: You may submit a verifiable request to close your account, and we will delete the personal information we have collected about you.
  4. Right to Opt-Out: You can request that we do not sell your personal information.

Upon receiving a request, we have one month to respond. To exercise any of these rights, please contact us.

We do not sell the personal information of our users.

For further information about these rights, please reach out to us.

Contact Us

Don’t hesitate to contact us if you have any questions.

  • Via Email: support@floorsandfabrics.com